PENGARUH NILAI-NILAI KERJA, KEMAMPUAN KOMUNIKASI DAN PENANGANAN KELUHAN TERHADAP KEPUASAN MASYARAKAT DALAM PELAYANAN RSUD SERANG
Published in Jurnal Administrasi Publik Public Administration Journal • Dec 1, 2010
NobleIDNI7P35W42R81S46
Authors:
Arenawati Arenawati
Abstract
Abstract : This study aims to determine how much influence the work values of service satisfaction, how much influence the ability of communication to the satisfaction of service, how much influence the handling of complaints against the satisfaction of service, how much influence the values of work...
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