Quality Function Deployment
Published in Wiley StatsRef: Statistics Reference Online • Sep 29, 2014
Authors:
Basem El‐Haik
Abstract
Abstract Quality Function Deployment (QFD) is a structured approach to defining customer needs or requirements and translating them into specific plans to produce products to meet those needs. The “voice of the customer” is the term commonly used to describe these stated and unstated customer needs,...
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