ITIL
Published in netWorker • Dec 1, 2007
Authors:
Lynn Greiner
Abstract
The struggle to keep our IT ducks in a row (or even, some days, to find the wretched fowl!) gets tougher and tougher as infrastructures become more complex. As in the spaghetti code our programming teachers scolded us about, we touch one spot, and something wiggles in an unexpected place across the ...
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