Chat Reference
Published in The Reference Librarian • Nov 20, 2002
Authors:,,
Kathy Campbell
Marie F. Jones
Jerry Shuttle
Abstract
Chat reference is becoming prevalent in academic libraries across the country. This paper details the experience of East Tennessee State University's Sherrod Library when initiating such a service at their institution during the 2001-2002 academic year, which began as a response to the addition of a...
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