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Evaluasi Mutu Pelayanan Dan Hubungan Antara Kepuasan Konsumen Dan Pelaksanaan Pelayanan Kefarmasian Oleh Apoteker Pengelola Apotek Di Apotek-apotek Kota Kendari

Published in MEDULA • Jan 1, 2014
NobleIDNI9P61W15R00S18
Authors:
Sunandar Ihsan
,
Putri Rezkya
,
Nur Illiyyin Akib

Abstract

Pharmaceutical service quality relate to consumer’s satisfaction. Twenty five percent curage of patient can be found from good pharmaceutical sevice and 75% from drug usage. This study aimed to determine pharmaceutical service quality in community pharmacy of Kendari City and to determine correlatio...

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