Quality evaluation standards of transport service play an important role in search for means to improve service, facilities and procedures for bus passengers. In many countries these standards consist of a set of indicators or groups of indicators, reflecting the specificity of road transportation and at the same time giving certain regulatory guidelines for the accompanying process. This article presents a comparative analysis of Russian and international practice in this area for a number of parameters and with use of dynamic coefficients to help compare objectively the measure of quality of services and management in real towns and metropolitan cities.