Differing perceptions
Published in The TQM Journal • Feb 1, 1993
NobleIDNI2P52W61R75S82
Authors:
Rory L. Chase
Abstract
Reports on how American, European and Japanese companies view the ISO 9000 quality management standards and their certification process. Asserts that American and Japanese firms harbour deep suspicions regarding the ISO 9000 series of standards. Describes the various perspectives. Concludes that the...
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