Notes

CHAPTER 1 1. James O’Toole and Edward E. Lawler III, The New American Workplace (New York: Palgrave Macmillan, 2006). 2. Bob Johansen, Leaders Make the Future (San Francisco: Berrett-Koehler, 2009). 3. ‘‘Southwest Cares: Doing the Right Thing—Mission and Vision,’’ available at http://www.southwest.