This chapter introduces the research context by examining the expansion of digital technologies and their transformative impact on public organizations and public service delivery processes. It highlights both the opportunities and risks associated with digital transformation, emphasizing that its implications extend beyond technological change to encompass organizational, social, and institutional dimensions. Furthermore, this chapter identifies research gaps and defines the main objective of the monograph, which is to conceptualize digital trust and digital resilience and examine their impact on the effectiveness of public service delivery. It outlines the theoretical and empirical approaches adopted in the study, including a systematic literature review and survey-based research among public managers and citizens, and presents the monograph’s structure as a coherent research design that addresses contemporary challenges in digital governance.