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Predicting hotel booking cancellations to decrease uncertainty and increase revenue

Published in University of Algarve, ESGHT/CINTURS • Apr 1, 2017
NobleIDNI1P10W94R29S45
Authors:
Nuno Antonio
,
Ana de Almeida
,
Luis Nunes

Abstract

Booking cancellations have a substantial impact in demandmanagement decisions in the hospitality industry. Cancellations limit the production of accurate forecasts, a critical tool in terms of revenue management performance. To circumvent the problems caused by booking cancellations, hotels implemen...

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