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Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge
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Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge
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Shared by
NobleBlocks
on Oct 1, 2002 • 12:00 AM UTC
Authors:
Valarie A. Zeithaml
,
A. Parasuraman
,
Arvind Malhotra
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Extant taxon
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Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge | NobleBlocks
