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The Nature and Determinants of Customer Expectations of Service
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The Nature and Determinants of Customer Expectations of Service
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Shared by
NobleBlocks
on Jan 1, 1993 • 12:00 AM UTC
Authors:
Valarie A. Zeithaml
,
Leonard L. Berry
,
A. Parasuraman
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EDDII
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Service (business)
Business
Marketing
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The Nature and Determinants of Customer Expectations of Service | NobleBlocks
