服務失誤、服務補救、認知公平與服務失誤之嚴重性干擾─ 以台灣高速鐵路服務為例

The Taiwan High Speed Rail was opened for revenue at 7:00 am, 5th January, 2007. There was only one rail association for operation in long-distance rail transportation market before the high speed rail revenue. Now, the high speed rail transportation has been opened for revenue and as one of long-di... View More