Loyalty toward online food delivery service: the role of e-service quality and food quality

Suhartanto, Dwi; Helmi Ali, Mohd; Hua Tan, Kim; Sjahroeddin, Fauziyah; Kusdibyo, Lusianus

doi:10.1080/15378020.2018.1546076

Public

Loyalty toward online food delivery service: the role of e-service quality and food quality

Published in Journal of Foodservice Business Research • Nov 24, 2018

Authors:

Dwi Suhartanto

Mohd Helmi Ali

Kim Hua Tan

Abstract

This study assesses the direct influence of food quality and e-service quality on customer loyalty toward online food delivery (OFD) service and its indirect influence through the mediation of customer satisfaction and perceived value. This study uses a survey of 405 OFD service customers from Bandu...

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Open Access

Subject

Service quality

Mediation

Business

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