公共スポーツ施設におけるサービス・クオリティ,利用者満足,及び行動意図の関連性に関する実証的研究

The Local Autonomy Law was revised in 2003 and the Designated Manager’s System was introduced in Japan. Since then, the privatization of public sport facilities has been pervasive throughout Japan. The purposes of this study was to examine the relationships between service quality, customer satisfac... View More