The role of customer e-trust, customer e-service quality and customer e-satisfaction on customer e-loyalty

Juwaini, Ahmad; Chidir, Gusli; Novitasari, Dewiana; Iskandar, Joni; Hutagalung, Dhaniel; Pramono, Tias; Maulana, Arman; Safitri, Koko; Fahlevi, Mochammad; Budi Sulistyo, Arif; Purwanto, Agus

doi:10.5267/j.ijdns.2021.12.006

Public

The role of customer e-trust, customer e-service quality and customer e-satisfaction on customer e-loyalty

Shared by NobleBlocks on Jan 1, 2022 • 12:00 AM UTC

Authors:

Ahmad Juwaini

Gusli Chidir

Dewiana Novitasari

Abstract

This study aims to determine the effect of e-service quality on customer e-satisfaction, the effect of e-trust on customer e-satisfaction, the effect of e-service quality on customer e-loyalty, the effect of e-trust on customer e-loyalty and finally, the effect of e-satisfaction on online shop custo...

Subject

Management. Industrial management

Social Sciences

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