Customer Service Quality and Loyalty — Research Topic | NobleBlocks | NobleBlocks

Customer Service Quality and Loyalty

Top publications in Customer Service Quality and Loyalty across the NobleBlocks index. Open any paper for its abstract, citations, and AI-generated take.

Indexed papers

2.8K

Total citations

23.5K

Latest paper

2025

Papers per year (last 16 years) — click a bar to see papers from that year

20102025

Top papers

Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

J. Cronin, Jr, Michael K. Brady, G. Tomas +5 more

Delivering quality service: balancing customer perceptions and expectations

1990· Choice Reviews Online3.9K

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry

1985· Journal of Marketing35.5K

SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml

1988· Zenodo (CERN European Organization for Nuclear Research)21.2K

Measuring Service Quality: A Reexamination and Extension

J. Joseph Cronin, Steven A. Taylor

1992· Journal of Marketing14.6K

The Behavioral Consequences of Service Quality

Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman

1996· Journal of Marketing8.6K

A Service Quality Model and its Marketing Implications

Christian Grönroos

1984· European Journal of Marketing6.5K

Customer Loyalty: Toward an Integrated Conceptual Framework

A. S. Dick, K. Basu

1994· Journal of the Academy of Marketing Science4.0K

Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach

Michael K. Brady, J. Joseph Cronin

2001· Journal of Marketing3.5K

A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions

William Boulding, Ajay Kalra, Richard Staelin, Valarie A. Zeithaml

1993· Journal of Marketing Research3.4K

Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality

J. Cronin, Steven A. Taylor

Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

Matthew L. Meuter, Amy L. Ostrom, Robert I. Roundtree, Mary Jo Bitner

2000· Journal of Marketing3.0K

A Multistage Model of Customers' Assessments of Service Quality and Value

Ruth N. Bolton, James H. Drew

1991· Journal of Consumer Research2.9K

Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry

1994· Journal of Marketing2.9K

Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge

Valarie A. Zeithaml, A. Parasuraman, Arvind Malhotra

2002· Journal of the Academy of Marketing Science2.7K

The Nature and Determinants of Customer Expectations of Service

Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman

1993· Journal of the Academy of Marketing Science2.6K

Image quality assessment: from error visibility to structural similarity

Zhou Wang, A.C. Bovik, H.R. Sheikh, E.P. Simoncelli

2004· IEEE Transactions on Image Processing48.3K

The CLUSTAL_X windows interface: flexible strategies for multiple sequence alignment aided by quality analysis tools

1997· Nucleic Acids Research31.6K

The Pittsburgh Sleep Quality Index: a new instrument for psychiatric practice and research.

D J Buysse, C F Reynolds, T H Monk, S R Berman +1 more

1989· Psychiatry research31.6K

The Influence of Service Quality and Product Quality On Customer Loyalty Mediated By Customer Satisfaction In Banking Institutions In Sungai Penuh City

Vina Aprianti, Elex Sarmigi

2025· BISNIS Jurnal Bisnis dan Manajemen Islam

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Topic snapshot

2.8K papers indexed

23.5K total citations

Latest: 2025